Channel

AI via the messages your customers actually read.

SMS open rates run around 98%, compared to roughly 20% for email. For healthcare providers, home service businesses, logistics companies, and retailers, SMS is the most reliable channel for time-sensitive communication. Two-way AI-powered SMS takes that reach and adds intelligence: the system does not just send messages, it reads replies and takes action.

We build two-way SMS AI for the industries where it matters most. That means appointment confirmation flows that update your calendar when a patient replies, intake bots that collect structured data before a visit, field team bots that route job instructions and receive status updates, and re-engagement sequences that bring back dormant customers.

We also handle the regulatory and carrier requirements that most developers overlook: A2P 10DLC registration for US business SMS, TCPA-compliant opt-out handling, and, for US iOS audiences: Apple Messages for Business integration via Twilio.

How we work

Tell us what you're building.

What we build.

Four categories of two-way SMS and iMessage AI, each solving a different operational problem.

Appointment reminder and confirmation flows

Outbound reminders with reply-to-confirm logic. A patient or client replies CONFIRM, CANCEL, or RESCHEDULE and the system updates your calendar backend automatically. No phone calls, no manual follow-up.

Two-way conversational intake bots

Pre-appointment intake, insurance collection, or home services pre-visit questionnaires via SMS. The AI asks structured questions, validates responses, and writes the collected data to your EMR, CRM, or job management system.

Field team communication bots

Technicians and field agents receive job instructions via SMS, send status updates by replying with a simple keyword or short message, and the system updates the job record in your dispatch or field service platform automatically.

Re-engagement flows for dormant customers

Automated SMS sequences that identify customers who haven't purchased or booked in a defined period and send personalised re-engagement messages. Responses flow into your CRM and trigger follow-up actions based on what the customer replies.

SMS and iMessage providers we build on.

Provider selection affects pricing, deliverability, and compliance requirements. We advise on the right choice for your volume, geography, and use case.

Twilio

The most widely used SMS and MMS API. Covers A2P 10DLC registration in the US, long codes, short codes, and toll-free numbers. Also handles Apple Messages for Business.

Bandwidth

Carrier-grade SMS infrastructure with direct network connections. Better per-message pricing at high volume. Strong choice for healthcare and enterprise.

Vonage (Nexmo)

Good international SMS coverage for teams sending messages across multiple countries. Reliable delivery in markets where Twilio coverage is thinner.

Apple Messages for Business

iMessage-based channel for US iOS users, accessed via Twilio or a direct Apple partner. Allows rich content including images, suggested replies, and Apple Pay in the message thread.

Who this isn't for.

We turn down projects that are the wrong fit for SMS AI development.

International audiences where WhatsApp is the dominant channel
In LATAM, MENA, Southeast Asia, and most of Europe, customers expect to communicate via WhatsApp, not SMS. SMS works well for US and Canadian audiences where carrier messaging is the standard. If your customer base is primarily outside North America, consider our WhatsApp development service instead.
Teams who need rich media beyond text
Standard SMS is text-only. MMS supports images and short videos, but with carrier restrictions and lower deliverability in some cases. If your use case requires rich interactive cards, carousels, or inline payments, a channel like WhatsApp or iMessage (via Apple Messages for Business) is more appropriate.
Teams who have not addressed TCPA compliance
Sending marketing or transactional SMS without proper opt-in records exposes you to Telephone Consumer Protection Act liability in the US. We build opt-in collection and opt-out handling into every project, but you are responsible for maintaining the consent records and ensuring your programme meets TCPA requirements. We will flag the requirements during discovery.

Frequently asked questions.

What is the difference between SMS and iMessage for business?: Standard SMS sends a plain text message via the cellular carrier network. Any mobile phone can receive it, but messages are limited to 160 characters (longer messages are concatenated) and there is no read receipt. Apple Messages for Business uses the iMessage protocol. It delivers as a blue bubble to iOS users with a richer interface: suggested replies, Apple Pay, image carousels, and business-verified sender identity. iMessage only works for US iOS users with iMessage enabled. SMS is the fallback for everyone else.
How do you handle opt-out and TCPA compliance?: We build STOP/HELP keyword handling into every SMS deployment. When a recipient replies STOP, the system immediately adds them to a suppression list and sends a confirmation message. We also handle HELP replies with your contact information. On the opt-in side, we integrate with your existing consent collection, whether that is a web form, a point-of-sale system, or an IVR. We document the data flow for your legal team, but the responsibility for maintaining consent records sits with you as the sender.
Can the AI handle inbound replies intelligently?: Yes. Inbound SMS replies are processed by an AI that classifies the intent (is this a confirmation, a reschedule request, a question, or something unexpected?) and routes accordingly. Confirmations update the calendar. Reschedule requests trigger a follow-up flow asking for the preferred new time. Questions that the AI cannot handle confidently are escalated to a human and flagged in your support queue. We define the intent taxonomy and escalation rules with you during scoping.
What SMS providers do you work with?: We primarily use Twilio and Bandwidth, with Vonage for specific international coverage requirements. For iMessage via Apple Messages for Business, we work through Twilio's Apple Messages for Business integration. The right provider depends on your volume, geography, and whether you need short codes, long codes, or toll-free numbers. We advise on provider selection during discovery and handle all the A2P 10DLC registration required for US business SMS.

Ready to build on SMS or iMessage?

Tell us your industry, your use case, and how many messages per month you expect. We'll reply within one business day with a scope and price range.

AI via the messages your customers actually read.

What we build.

Four categories of two-way SMS and iMessage AI, each solving a different operational problem.

Appointment reminder and confirmation flows

Two-way conversational intake bots

Field team communication bots

Re-engagement flows for dormant customers

SMS and iMessage providers we build on.

Provider selection affects pricing, deliverability, and compliance requirements. We advise on the right choice for your volume, geography, and use case.

Twilio

The most widely used SMS and MMS API. Covers A2P 10DLC registration in the US, long codes, short codes, and toll-free numbers. Also handles Apple Messages for Business.

Bandwidth

Carrier-grade SMS infrastructure with direct network connections. Better per-message pricing at high volume. Strong choice for healthcare and enterprise.

Vonage (Nexmo)

Good international SMS coverage for teams sending messages across multiple countries. Reliable delivery in markets where Twilio coverage is thinner.

Apple Messages for Business

iMessage-based channel for US iOS users, accessed via Twilio or a direct Apple partner. Allows rich content including images, suggested replies, and Apple Pay in the message thread.

Who this isn't for.

We turn down projects that are the wrong fit for SMS AI development.

International audiences where WhatsApp is the dominant channel

In LATAM, MENA, Southeast Asia, and most of Europe, customers expect to communicate via WhatsApp, not SMS. SMS works well for US and Canadian audiences where carrier messaging is the standard. If your customer base is primarily outside North America, consider our WhatsApp development service instead.

Teams who need rich media beyond text

Standard SMS is text-only. MMS supports images and short videos, but with carrier restrictions and lower deliverability in some cases. If your use case requires rich interactive cards, carousels, or inline payments, a channel like WhatsApp or iMessage (via Apple Messages for Business) is more appropriate.

Teams who have not addressed TCPA compliance

Sending marketing or transactional SMS without proper opt-in records exposes you to Telephone Consumer Protection Act liability in the US. We build opt-in collection and opt-out handling into every project, but you are responsible for maintaining the consent records and ensuring your programme meets TCPA requirements. We will flag the requirements during discovery.

Frequently asked questions.

What is the difference between SMS and iMessage for business?

Standard SMS sends a plain text message via the cellular carrier network. Any mobile phone can receive it, but messages are limited to 160 characters (longer messages are concatenated) and there is no read receipt. Apple Messages for Business uses the iMessage protocol. It delivers as a blue bubble to iOS users with a richer interface: suggested replies, Apple Pay, image carousels, and business-verified sender identity. iMessage only works for US iOS users with iMessage enabled. SMS is the fallback for everyone else.

How do you handle opt-out and TCPA compliance?

We build STOP/HELP keyword handling into every SMS deployment. When a recipient replies STOP, the system immediately adds them to a suppression list and sends a confirmation message. We also handle HELP replies with your contact information. On the opt-in side, we integrate with your existing consent collection, whether that is a web form, a point-of-sale system, or an IVR. We document the data flow for your legal team, but the responsibility for maintaining consent records sits with you as the sender.

Can the AI handle inbound replies intelligently?

Yes. Inbound SMS replies are processed by an AI that classifies the intent (is this a confirmation, a reschedule request, a question, or something unexpected?) and routes accordingly. Confirmations update the calendar. Reschedule requests trigger a follow-up flow asking for the preferred new time. Questions that the AI cannot handle confidently are escalated to a human and flagged in your support queue. We define the intent taxonomy and escalation rules with you during scoping.

What SMS providers do you work with?

We primarily use Twilio and Bandwidth, with Vonage for specific international coverage requirements. For iMessage via Apple Messages for Business, we work through Twilio's Apple Messages for Business integration. The right provider depends on your volume, geography, and whether you need short codes, long codes, or toll-free numbers. We advise on provider selection during discovery and handle all the A2P 10DLC registration required for US business SMS.

Ready to build on SMS or iMessage?

Tell us your industry, your use case, and how many messages per month you expect. We'll reply within one business day with a scope and price range.