Loading…
Channel Development
The best AI agent is the one your customer never has to leave their app to find. We build channel-specific AI (customer support agents, booking bots, triage flows, and community management tools) directly inside WhatsApp, Discord, SMS, Telegram, Slack, Teams, WeChat, and LINE.
Channel AI is not about deploying a generic chatbot widget. It means building with the specific APIs, rate limits, message formats, and compliance requirements of each platform. A WhatsApp bot has different constraints than a Slack bot, which has different constraints than a Discord bot. We know the differences and build to them.
Every project is custom software. We scope a fixed price, agree the spec, and deliver. No no-code platform dependencies, no monthly subscription to a middle layer you don't control.
Tell us which channel you're building for.
Each channel below has its own dedicated page with pricing, what we build, integration options, and honest notes on who each channel is and isn't right for.
2B+ monthly active users
Customer support, appointment booking, order tracking, and lead qualification on the dominant messaging app in LATAM, MENA, Europe, and Southeast Asia.
Developer & community platform
Support bots with RAG over documentation, onboarding flows, moderation bots, and community analytics for developer tools, SaaS, gaming, and creator communities.
98% open rates
Appointment reminders, two-way intake bots, field team communication, and re-engagement flows. The highest-reach channel for healthcare, home services, and logistics.
900M+ monthly active users
Support bots, group management, notification and alerting bots, and payment bots for communities and businesses serving Eastern Europe, MENA, and Southeast Asia.
Internal workplace AI
Knowledge base bots connected to Notion, Confluence, or SharePoint. IT helpdesk triage, HR onboarding assistants, and incident management bots for internal teams.
East Asia dominant platforms
AI for WeChat Official Accounts and LINE Business: customer service, product recommendations, order management, and appointment booking in Chinese and Japanese.
Every messaging platform has its own API structure, message format constraints, delivery rules, and sandboxing requirements. WhatsApp enforces a 24-hour messaging window that affects how you architect follow-up flows. Discord rate-limits bot requests per guild. Telegram has inline keyboards that require specific payload structures. SMS carriers have TCPA compliance rules that affect opt-out handling.
Most AI development shops treat channels as an afterthought, a thin wrapper on top of an LLM. We build channel-first: the platform constraints drive the architecture, not the other way around. That means fewer production surprises and agents that actually behave correctly in the real message environment.
We also handle the operational side: phone number registration, WhatsApp Business API access approval, Discord bot verification, SMS carrier A2P 10DLC registration. These are not trivial steps and they take time. We plan for them at the start.
Tell us who your customers are and where they spend their time. We will tell you which channel makes the most sense and why, before you commit to anything.