Hospitality

Hospitality is high-touch with your guests. AI handles the repetitive parts so your staff can focus on that.

Front desk staff answering the same check-in questions by phone for the tenth time today. Review responses sitting unwritten for a week because no one has time. Schedules built manually every week from scratch.

We build AI systems that handle the high-volume, repetitive layer of guest operations, so your team focuses on the moments that actually determine whether a guest comes back.

How we work

Tell us about your guest operations workflow.

What we build.

Five specific AI workflows for hospitality operations.

Guest FAQ and booking inquiry chatbot

An AI agent handles inbound guest questions (amenities, policies, check-in procedures, local recommendations) and booking inquiries across web chat, SMS, and WhatsApp. Frees front desk staff for in-person guests.

Review response generation

AI generates personalized responses to online reviews (Google, TripAdvisor, Booking.com) at volume. Management reviews and publishes. Response rate improves. Review response time drops from days to hours.

Demand forecasting from booking data

Analyze historical booking patterns, seasonality, local events, and lead time data to generate occupancy and revenue forecasts. Supports rate management decisions and staffing planning without a revenue manager manually building the model.

Staff scheduling optimization

AI generates initial staff schedules based on forecasted occupancy, historical coverage patterns, and individual availability, reducing the time managers spend building schedules from scratch each week.

Loyalty program personalization

Segment loyalty members by stay history, spending patterns, and preference signals: generate personalized offers, upgrade recommendations, and win-back campaigns at the member level, not the segment level.

Who we build for.

Independent hotels and boutique properties with limited staff capacity
Hotel management companies overseeing multiple properties
Resort operators with high seasonal volume and complex guest inquiry patterns
Vacation rental companies managing multiple properties at scale
Hospitality technology companies adding AI to PMS or CRM platforms

Who this isn't for.

Properties expecting AI to replace front desk staff entirely
AI handles the repeatable, information-based interactions. Guests who need genuine hospitality (a disappointed guest, a special occasion, an unusual request) need a human. We build systems that free your staff for those moments.
Properties without a PMS generating structured booking data
Demand forecasting and loyalty personalization require historical booking data from a PMS. Properties managing bookings in spreadsheets or email do not have the data infrastructure to support these workflows.
Single-unit vacation rentals
Our engagements are scoped for multi-property or multi-unit operations. A single-property Airbnb host is better served by Airbnb's built-in messaging tools than a custom AI build.

Frequently asked questions.

Which PMS platforms can you integrate with?: We have integrated AI systems with Opera PMS (Oracle Hospitality), Mews, Cloudbeds, Apaleo, and several channel manager platforms. Opera integrations require the Opera REST API or OHIP (Oracle Hospitality Integration Platform). Mews and Cloudbeds have strong REST APIs that support most use cases. Legacy PMS platforms with limited API access require a middleware layer.
How do you handle GDPR compliance for EU guests?: Guest data from EU guests is processed within EU infrastructure and subject to your GDPR obligations as a data controller. We provide a data processing addendum covering Article 28 requirements. The AI system supports your right-to-erasure workflow. Guest data can be deleted from system logs and caches on request.
Can the guest chatbot handle multiple languages?: Yes. Modern LLMs handle major European languages, Japanese, Korean, and Mandarin well without separate language models. For properties with significant non-English guest volume, we test language quality against a sample of real guest inquiries before deployment. Some languages require additional testing. We will flag those during scoping.
Can AI replace the front desk for phone calls?: We build AI voice agents that handle inbound phone calls for common guest inquiries and booking questions. The voice agent can handle after-hours calls, overflow volume during busy check-in periods, and routine inquiry types. Complex requests (special accommodations, complaints, billing disputes) escalate to a human. Voice agent deployment requires a phone number routing setup separate from your PMS.

Ready to give your staff more time for guests?

Tell us your property type and the guest interaction workflow that consumes the most staff time. We will reply within one business day with a rough scope and price range.

Hospitality is high-touch with your guests. AI handles the repetitive parts so your staff can focus on that.

We build AI systems that handle the high-volume, repetitive layer of guest operations, so your team focuses on the moments that actually determine whether a guest comes back.

What we build.

Five specific AI workflows for hospitality operations.

Guest FAQ and booking inquiry chatbot

Review response generation

Demand forecasting from booking data

Staff scheduling optimization

Loyalty program personalization

Who we build for.

Independent hotels and boutique properties with limited staff capacity

Hotel management companies overseeing multiple properties

Resort operators with high seasonal volume and complex guest inquiry patterns

Vacation rental companies managing multiple properties at scale

Hospitality technology companies adding AI to PMS or CRM platforms

Who this isn't for.

Properties expecting AI to replace front desk staff entirely

AI handles the repeatable, information-based interactions. Guests who need genuine hospitality (a disappointed guest, a special occasion, an unusual request) need a human. We build systems that free your staff for those moments.

Properties without a PMS generating structured booking data

Demand forecasting and loyalty personalization require historical booking data from a PMS. Properties managing bookings in spreadsheets or email do not have the data infrastructure to support these workflows.

Single-unit vacation rentals

Our engagements are scoped for multi-property or multi-unit operations. A single-property Airbnb host is better served by Airbnb's built-in messaging tools than a custom AI build.

Frequently asked questions.

Which PMS platforms can you integrate with?

We have integrated AI systems with Opera PMS (Oracle Hospitality), Mews, Cloudbeds, Apaleo, and several channel manager platforms. Opera integrations require the Opera REST API or OHIP (Oracle Hospitality Integration Platform). Mews and Cloudbeds have strong REST APIs that support most use cases. Legacy PMS platforms with limited API access require a middleware layer.

How do you handle GDPR compliance for EU guests?

Guest data from EU guests is processed within EU infrastructure and subject to your GDPR obligations as a data controller. We provide a data processing addendum covering Article 28 requirements. The AI system supports your right-to-erasure workflow. Guest data can be deleted from system logs and caches on request.

Can the guest chatbot handle multiple languages?

Yes. Modern LLMs handle major European languages, Japanese, Korean, and Mandarin well without separate language models. For properties with significant non-English guest volume, we test language quality against a sample of real guest inquiries before deployment. Some languages require additional testing. We will flag those during scoping.

Can AI replace the front desk for phone calls?

We build AI voice agents that handle inbound phone calls for common guest inquiries and booking questions. The voice agent can handle after-hours calls, overflow volume during busy check-in periods, and routine inquiry types. Complex requests (special accommodations, complaints, billing disputes) escalate to a human. Voice agent deployment requires a phone number routing setup separate from your PMS.

Ready to give your staff more time for guests?

Tell us your property type and the guest interaction workflow that consumes the most staff time. We will reply within one business day with a rough scope and price range.