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Microsoft 365 Integration
Microsoft Copilot works well for generic tasks: rewrite this email, summarise this document. It doesn’t know your SharePoint structure, your project conventions, your policy library, or your organisation’s specific terminology. Custom AI built on the Graph API does.
We build Teams bots, SharePoint integrations, and automated document workflows that use your M365 data in ways Copilot can’t. The result is AI that your specific team actually finds useful, not a generic writing assistant.
Tell us about your M365 workflow.
Six AI capabilities built on top of the Microsoft Graph API and your M365 environment.
A Teams bot that answers questions from your internal knowledge base: SharePoint pages, uploaded documents, policies, and SOPs. Answers include the source document so users can verify. Deployed to specific Teams channels or across the whole tenant.
Copilot answers from the single file you have open. Custom AI indexes your entire SharePoint library and answers questions that span multiple documents: “what does our procurement policy say about single-source justifications?” with citations from the correct policy version.
Teams meeting transcripts feed into an AI pipeline that produces a structured summary: decisions made, action items with owners and due dates, open questions. Posted to the Teams channel or written to a SharePoint page in your standard format.
Generate documents using data from your Microsoft 365 environment: project status reports from Planner tasks, client reports from CRM data synced to SharePoint, onboarding packs from HR system data. Produced in Word format, saved to SharePoint.
An AI assistant in Outlook that drafts responses using knowledge from your SharePoint library and your CRM, not just the email thread. Your team gets a draft that includes the relevant context from your systems, not a generic reply.
Chain events across M365 services: a Teams message triggers a SharePoint update, a Planner task completion triggers a document generation, a calendar event triggers a briefing document. Custom AI decides what to do at each step.
How organisations use custom AI built on their M365 environment.
Every client call in Teams gets transcribed. The AI produces a summary with action items, updates the relevant SharePoint project folder, and creates the agreed Planner tasks. Consultants spend zero time on meeting documentation.
A contract library with 500 documents. Instead of searching and reading each one, lawyers ask the Teams bot: “which of our MSAs include a limitation of liability cap above $1M?” The bot queries the indexed library and returns the relevant contracts with the specific clause.
Employees ask HR questions repeatedly. A Teams bot trained on the HR policy library answers: leave entitlements, expense policies, benefits eligibility. HR handles exceptions and escalations; the bot handles the lookup.
Monthly management reports pull data from SharePoint lists, Power BI datasets, and Teams channel activity. The AI generates the narrative sections of the report from the data, leaving the finance team to review and publish rather than write from scratch.
Copilot is included in some M365 plans and available as an add-on for others. Here is why teams with specific needs build custom.
Copilot is trained on generic Office patterns
Microsoft Copilot knows how to write a meeting summary in a generic format. It doesn’t know your specific meeting template, your project structure in SharePoint, or your organisation’s terminology. Custom AI is built around how your organisation actually works.
Copilot has per-user licensing costs
Microsoft 365 Copilot costs around $30 per user per month on top of existing M365 licensing. For a 200-person company, that’s $72,000 a year for a generic assistant. Custom AI can be deployed for specific use cases at a fraction of that cost, and does those specific things better.
You need custom connectors and Graph API integration
Copilot works within Microsoft’s data model. Custom integration uses the Graph API to read from and write to M365 services in ways Copilot can’t: write back to specific SharePoint columns, create structured list items, trigger Power Automate flows based on AI decisions.
Tell us which M365 workflows you want to automate and your organisation’s security and compliance requirements. We’ll reply within one business day.