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Twilio Integration
Inbound calls asking for hours, directions, appointment availability, or order status are predictable. An AI voice agent handles them without hold time, without staffing requirements, and without after-hours gaps. The calls that genuinely need a human get one.
We build on Twilio because it gives us full control: your phone numbers, your compliance setup, and your CRM and calendar integrations. The AI is not a generic voice bot. It knows your scripts, your products, and how to escalate.
Tell us about your phone and SMS workflow.
Six AI voice and SMS capabilities built on Twilio infrastructure.
Answers inbound calls, handles frequently asked questions from your knowledge base, and routes to a human for complex issues. Handles hold, transfer, and callback logic. Callers get answers in seconds instead of waiting in a queue.
Automated outbound calls or SMS for appointment reminders, payment due alerts, delivery notifications, or any scheduled message. Triggered from your CRM, scheduling system, or database, personalised per recipient.
A two-way SMS flow that confirms appointments, handles reschedule requests, and updates your calendar system. Sends at the right interval before the appointment and handles responses without human involvement.
An inbound or outbound voice flow that qualifies leads using your script: ask the right questions, score the responses, and route hot leads directly to a sales rep or book a call. Works 24 hours a day.
Post-event follow-up over SMS: send a message, handle the response with AI, branch based on what the person said, and either resolve or escalate to a human. Works for support follow-up, sales nurture, and post-purchase check-ins.
Every call is transcribed. The AI extracts key information (intent, sentiment, action items, follow-up needed) and writes it to your CRM automatically. No manual call logging.
How businesses use custom AI voice and SMS workflows built on Twilio.
A practice with 200 appointments a week sends automated reminder calls two days before and SMS the morning of. Two-way SMS handles reschedule requests automatically. No-show rate drops. The front desk handles only the exceptions the AI flags.
Calls arrive at all hours asking about services, pricing, and availability. The AI answers the common questions, collects job details, and books an estimate appointment. After-hours calls get handled without an answering machine.
Trial users who haven’t converted get an outbound SMS sequence: check if they have questions, offer a live demo, and route responses to a sales rep. The rep only contacts people who have expressed interest, not cold outreach.
Overdue accounts get a reminder call or SMS sequence that confirms the amount owed, offers a payment link, and can accept a verbal commitment to pay. Compliant with TCPA and FDCPA rules when configured correctly.
Twilio Studio works for scripted flows. Here is when you need something built on top of it.
Twilio Studio flows are visual but limited
Twilio Studio lets you build call flows visually. It handles simple branching well. It doesn’t handle dynamic conversations, natural language understanding, or complex branching based on what the caller actually says. Custom AI handles unscripted conversations.
Your call scripts are specific
Lead qualification scripts, medical intake questions, and service booking flows are specific to your business. Custom AI is built around your exact questions, your qualification criteria, and your escalation rules.
You need CRM and calendar integration
Twilio handles the communication layer. Custom integration connects it to your CRM (write a contact record, update a deal), your calendar (check availability, create an appointment), and your database (look up an account, retrieve an order). The call isn’t isolated from your other systems.
Tell us your call volume, the types of calls you want to automate, and any compliance requirements. We’ll reply within one business day.